JumpingJack’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by JumpingJack anytime you interact with JumpingJack, such as when you visit our website, when you purchase JumpingJack products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at JumpingJack, and we go to great lengths to protect it.
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers, and events that you might like to hear about.
When you interact with JumpingJack, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences. Your payment information is not stored at all by JumpingJack, Instead, we have partnered with Braintree, a PayPal company, which stores and processes customer payments in an encrypted and secured vault. Please see our Data Security document for more information.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve JumpingJack’s products.
The JumpingJack website allows you to create an account which will allow you to view your order history and access the items you’ve purchased.
JumpingJack also enables you to send gift certificates to family members, friends or colleagues. To fulfill your request, JumpingJack may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on.
If you use a bulletin board or chat room on a JumpingJack website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. JumpingJack is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, JumpingJack will collect that information from your interaction and the information will become publicly available.
JumpingJack takes your privacy very seriously. JumpingJack does not sell or rent your contact information to other marketers.
There are also times when it may be advantageous for JumpingJack to make certain personal information about you available to companies that JumpingJack has a strategic relationship with or that perform work for JumpingJack to provide products and services to you on our behalf. These companies may help us process information, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with JumpingJack’s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
JumpingJack takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The JumpingJack Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from JumpingJack, you must use an SSL-enabled browser such as Internet Explorer, FireFox, Chrome, or Safari. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
JumpingJack has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by visiting My Account.
We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the JumpingJack purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to JumpingJack and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
As is standard practice on many corporate websites, JumpingJack’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience when you interact with us.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. JumpingJack will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the JumpingJack website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers.
JumpingJack takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to JumpingJack employees and strictly enforce privacy safeguards within the company.
JumpingJack’s website has links to the sites of other companies. JumpingJack is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If you have questions or concerns about JumpingJack’s Customer Privacy Policy, please contact us at privacy@jumpingjack.com.